Transparency
The Masons Transparency Promise
- 01
Clear pricing
Every fee is published on our pricing page before you speak to us, and written into your management agreement.
Pricing page and management agreement
- 02
No mystery expenses
Every line on your statement links back to the record that created it — the payment, the work order, the invoice.
Owner portal statements with linked source records
- 03
Owner maintenance thresholds
You set the amount above which nothing happens without your decision. You can change it whenever you want.
Approval threshold in owner portal settings
- 04
Repair documentation
Before photos, after photos, technician notes and the invoice, on the work order — whenever photographing is practical.
Work-order photo timeline
- 05
Monthly reporting
A monthly statement showing income, expenses, management fee and your distribution, with year-to-date totals.
Monthly owner statement
- 06
Work-order tracking
The live status of every request on your property — not a summary written afterwards.
Owner portal maintenance view
- 07
No hidden maintenance markup
We do not inflate repair invoices. If a coordination fee ever applies, it is a named line item on the invoice and the statement.
Disclosed coordination fee field on every work order
- 08
Owner access to invoices
The actual invoice, attached to the work order it belongs to, available whenever you want it.
Documents section of the owner portal
- 09
Competitive quotes on major repairs
Above your quote threshold we obtain a competing quote where reasonably practical and show you both.
Multiple quotes attached to a single work order
- 10
Digital records
Leases, notices, inspections, statements and tax documents in one place, for as long as you are with us.
Owner portal document library
- 11
Communication history
Messages tied to the property, work order or lease they concern, with timestamps.
Communication centre with audit trail
How you can check we mean it
Every approval, every status change and every published statement writes a timestamped audit record showing who did what and when. If you ever want to know why something happened on your property, the answer exists as a record rather than as somebody's recollection.
One thing we will always tell you
We Clean and Fix is an affiliated company under common ownership. When we route work to our affiliate, that is a business relationship you deserve to know about. We tell you before the work, we show you the price, and you may always decline and use a contractor of your choice.
We Clean and Fix is an affiliated company under common ownership with Masons Property Management. When we route work to our affiliate we tell you, we show you the price before the work starts, and you may always decline and use a vendor of your choice.
And what we will not claim
We are a new company. We do not publish testimonials we have not received, statistics we cannot support, or response-time guarantees we are not staffed to meet. When we can support a claim, we will make it. Until then we would rather be trusted than impressive.
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